Terms of service

Terms of Service

Last Updated: 18 September 2026

Welcome to ValTek. These Terms of Service ("Terms") govern your use of the ValTek website and your purchase of products from us.

By accessing or using our website, or placing an order with ValTek, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website or purchase products from us.

ValTek operates in South Africa, and these Terms are governed by applicable South African law.

Nothing in these Terms is intended to limit, exclude or waive any consumer right that cannot lawfully be limited, excluded or waived.

1. About ValTek

ValTek sells dash cameras, vehicle camera equipment, accessories and related products.

Throughout these Terms, "ValTek", "we", "us" and "our" refer to ValTek.

"You" and "your" refer to the person accessing our website or purchasing products from us.

2. Use of Our Website

You agree to use the ValTek website only for lawful purposes.

You may not:

  • Use the website for fraudulent or unlawful purposes;

  • Attempt to gain unauthorised access to our systems;

  • Interfere with the operation or security of the website;

  • Copy, reproduce or distribute website content without permission;

  • Use automated systems to collect information from the website without our permission; or

  • Submit information that is knowingly false, misleading or fraudulent.

We reserve the right to restrict or terminate access to the website where we reasonably believe that these Terms have been violated or that the website is being misused.

3. Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications and pricing displayed on our website are accurate.

However, product images are provided for illustrative purposes and the actual product may differ slightly in appearance, colour or packaging.

Product specifications may also change where manufacturers make updates or improvements.

Nothing in this section limits any rights you may have under applicable consumer protection legislation.

4. Product Availability

All products are subject to availability.

Adding a product to your shopping cart does not guarantee that the product will remain available until checkout is completed.

If a product becomes unavailable after you have placed an order, we will contact you and provide an appropriate solution.

5. Prices

All prices displayed on the ValTek website are in South African Rand (ZAR) unless otherwise stated.

We reserve the right to change prices at any time. However, price changes will not affect an order that has already been accepted and paid for, except where permitted by applicable law.

We take reasonable care to ensure that prices displayed on our website are correct. If an obvious pricing error occurs, we may contact you before fulfilling the order.

6. Orders

When you place an order through our website, you are making an offer to purchase the selected products.

Your order will be subject to acceptance and availability.

We reserve the right to decline or cancel an order where:

  • The product is unavailable;

  • There is an obvious pricing or product description error;

  • Payment has not been successfully received;

  • We reasonably suspect fraudulent or unauthorised activity; or

  • We are otherwise permitted or required to do so by law.

If we cancel an order after payment has been received, we will arrange an appropriate refund where applicable.

7. Payment

Payment must be made using the payment methods made available on our website.

Orders will generally only be processed once payment has been successfully authorised or received.

You confirm that you are authorised to use the payment method used to place your order.

ValTek does not store complete credit or debit card details on its own systems where payment processing is handled by a third-party payment provider.

8. Delivery

We deliver products to addresses within the areas serviced by our delivery partners.

Delivery times displayed on our website are estimates and may vary due to circumstances outside of our reasonable control, including courier delays, public holidays, adverse weather, incorrect delivery information or other logistical issues.

You are responsible for providing accurate delivery information.

ValTek is not responsible for delays caused by incorrect or incomplete information supplied by the customer.

Risk in the product will transfer in accordance with applicable South African consumer law.

9. Returns, Refunds and Defective Products

Our Refund & Returns Policy forms part of these Terms.

Please refer to our Refund & Returns Policy for information regarding:

  • Change-of-mind returns;

  • Faulty or defective products;

  • Products damaged during delivery;

  • Incorrect products;

  • Refunds;

  • Replacement products; and

  • Return shipping.

Nothing in our Refund & Returns Policy or these Terms limits any rights provided to consumers under the Consumer Protection Act or other applicable legislation.

10. Product Installation

Unless expressly stated otherwise, the purchase of a ValTek dash cam does not include professional installation.

Dash cams may require connection to a vehicle's electrical system, particularly where a hardwire kit or parking-mode function is used.

Customers are responsible for ensuring that products are installed correctly.

We strongly recommend that electrical installations, hardwire kits and other vehicle wiring modifications are carried out by a suitably qualified professional.

ValTek is not responsible for damage to a vehicle, electrical system, battery or other component resulting from incorrect installation, improper wiring, unauthorised modifications or installation performed by the customer or a third party.

This does not affect any statutory rights relating to defective products.

11. Safe and Lawful Use

You are responsible for using ValTek products safely and in accordance with the manufacturer's instructions.

Dash cameras must not be used in a manner that:

  • Distracts the driver;

  • Interferes with the safe operation of the vehicle;

  • Violates traffic laws or regulations; or

  • Violates another person's legal rights.

You are responsible for ensuring that your use of a dash cam complies with applicable laws and regulations in the country or jurisdiction where the product is being used.

12. Video Recordings and Privacy

Dash cameras may record video, audio, vehicle information, registration numbers, locations and other information relating to people or property.

You are responsible for using recordings lawfully and responsibly.

You should not use, share, publish or distribute recordings in a manner that unlawfully infringes another person's privacy or other legal rights.

Where applicable, customers should ensure that their use of recording equipment complies with South African privacy legislation, including the Protection of Personal Information Act (POPIA).

ValTek is not responsible for how customers use, store, disclose or distribute recordings created using ValTek products.

13. Memory Cards and Storage

Dash cameras may require a compatible microSD card or other storage device.

Memory cards are consumable storage devices and may eventually fail or become corrupted.

ValTek recommends regularly checking recordings and, where appropriate, backing up important footage.

ValTek is not responsible for the loss of recordings resulting from memory-card failure, corruption, accidental deletion, formatting, device malfunction, incorrect settings or other causes beyond our reasonable control.

Where a memory card is supplied with a product, any applicable warranty or return rights relating to that memory card remain subject to the relevant product terms and applicable law.

14. Product Warranty

Products may be covered by statutory consumer rights and, where applicable, additional manufacturer or supplier warranties.

Any additional warranty will be subject to the specific warranty terms applicable to the product.

A manufacturer's or supplier's warranty does not replace or reduce any statutory consumer rights that cannot legally be excluded.

15. Intellectual Property

All content on the ValTek website, including but not limited to:

  • Logos;

  • Brand names;

  • Product descriptions;

  • Photographs;

  • Graphics;

  • Videos;

  • Website design;

  • Text; and

  • Other original materials

is owned by or licensed to ValTek and is protected by applicable intellectual property laws.

You may not reproduce, modify, distribute, publish or commercially exploit our content without our prior written permission, except where permitted by law.

16. User-Submitted Content

If you submit reviews, photographs, videos, comments or other content to ValTek, you confirm that you have the necessary rights and permissions to submit that content.

You grant ValTek permission to use, reproduce and display submitted content for legitimate business, marketing and promotional purposes, subject to applicable law.

You should not submit content that is unlawful, defamatory, fraudulent, abusive, infringing or otherwise inappropriate.

ValTek reserves the right to remove or decline to publish submitted content.

17. Third-Party Services and Links

Our website may use third-party services, including payment providers, courier companies, hosting providers, analytics services and other technology providers.

Third-party services may have their own terms and privacy policies.

ValTek is not responsible for the content, availability or operation of third-party websites or services that we do not control.

18. Website Availability

We aim to keep the ValTek website available and functioning properly but do not guarantee that the website will always be uninterrupted, error-free or available.

The website may occasionally be unavailable due to maintenance, technical problems, security issues or circumstances outside our reasonable control.

19. Limitation of Liability

To the extent permitted by applicable law, ValTek will not be responsible for indirect, incidental or consequential losses arising from the use of our website or products.

This may include loss of data, recordings, business opportunities or other consequential losses, except where such liability cannot lawfully be excluded or limited.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by South African law.

20. Force Majeure

ValTek will not be responsible for delays or failures caused by circumstances beyond our reasonable control.

These may include natural disasters, severe weather, power failures, telecommunications failures, strikes, civil unrest, government action, courier disruptions, cyber incidents or other events beyond our reasonable control.

21. Changes to These Terms

We may update these Terms from time to time.

The latest version will be published on our website and will include the date on which it was last updated.

Changes will not affect rights that have already accrued or orders that have already been accepted, except where permitted or required by law.

22. Governing Law

These Terms are governed by the laws of the Republic of South Africa.

Any disputes will be dealt with in accordance with applicable South African law and the jurisdiction of the appropriate South African courts or other legally applicable dispute-resolution processes.

23. Consumer Rights

Nothing in these Terms is intended to:

  • Exclude or restrict the application of the Consumer Protection Act;

  • Waive any consumer right that cannot legally be waived;

  • Exclude any implied warranty or remedy that applies by law; or

  • Prevent a consumer from exercising a lawful right or remedy.

Where any provision of these Terms conflicts with a mandatory provision of applicable law, the mandatory legal provision will prevail.

24. Contact Us

If you have questions regarding these Terms, your order, a product or any other matter relating to ValTek, please contact us using the contact details provided on our website.

ValTek

South Africa