Shipping Policy

Last Updated: 18 September 2026

Thank you for choosing ValTek. This Shipping Policy explains how we process and deliver orders placed through the ValTek website.

ValTek is based in South Africa and currently delivers to addresses within South Africa.

1. Shipping Areas

ValTek currently offers delivery within South Africa.

Delivery availability may vary depending on the destination and courier service area.

If your address falls outside our standard delivery areas, we will contact you where possible to discuss available options.

2. Order Processing

Orders are generally processed within 1–2 business days after successful payment has been received.

Orders placed on weekends or public holidays will generally be processed on the next business day.

During periods of high demand, promotions, public holidays or unforeseen circumstances, processing may take longer.

3. Delivery Times

Once your order has been dispatched, estimated delivery times are generally:

• Major metropolitan areas: 2–5 business days

• Regional and outlying areas: 3–7 business days

These are estimated delivery times and are not guaranteed.

Delivery times may be affected by courier delays, public holidays, adverse weather, incorrect address information, remote locations or circumstances outside of ValTek's reasonable control.

4. Shipping Costs

Shipping charges will be displayed during the checkout process before payment is completed.

Where ValTek offers free shipping, the applicable free-shipping conditions will be clearly displayed on the website or during checkout.

Additional delivery charges may apply to certain remote or outlying areas.

5. Tracking

Where tracking is available, customers will receive their tracking information once the order has been dispatched.

Customers can use the tracking information to monitor the progress of their delivery.

Please allow some time for tracking information to become active after the parcel has been collected by the courier.

6. Delivery Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please ensure that your:

• Name;

• Contact number;

• Street address;

• Suburb;

• City/town; and

• Postal code

are correct.

ValTek cannot be held responsible for delays, failed deliveries or additional costs resulting from incorrect or incomplete delivery information supplied by the customer.

7. Failed Delivery Attempts

Our courier partner may make one or more delivery attempts before returning a parcel to ValTek.

If a delivery cannot be completed because the customer is unavailable, the address is incorrect, access is unavailable or another issue prevents delivery, additional delivery charges may apply if the parcel needs to be re-dispatched.

Where a parcel is returned to ValTek because the customer provided incorrect information or was unavailable to receive the delivery, we will contact the customer regarding the next steps.

8. Delays

While we aim to deliver orders within the estimated delivery period, ValTek does not guarantee specific delivery dates unless expressly agreed in writing.

Delays may occur due to circumstances beyond our reasonable control, including:

• Courier delays;

• Public holidays;

• Severe weather;

• Road closures;

• Natural disasters;

• High-volume periods;

• Incorrect delivery information;

• Remote delivery locations; or

• Other logistical or operational disruptions.

We will make reasonable efforts to assist customers where a delivery is delayed.

9. Damaged Packages

Please inspect your package when it is delivered.

If the package appears to be significantly damaged, please take photographs of the packaging before opening it where possible.

If the product inside has been damaged, please contact ValTek as soon as reasonably possible and provide:

• Your order number;

• Photographs of the outer packaging;

• Photographs of the product;

• A description of the damage; and

• Any relevant delivery or tracking information.

Please retain the original packaging until the matter has been resolved.

For further information, please refer to our Refund & Returns Policy.

10. Incorrect or Missing Items

If you receive an incorrect product or an item is missing from your order, please contact ValTek as soon as reasonably possible.

We will investigate the issue and, where the error is attributable to ValTek, arrange the appropriate remedy.

11. Lost Parcels

If your order appears to have been lost in transit, please contact ValTek.

We will work with the relevant courier to investigate the shipment and determine the appropriate next steps.

Customers should not place a second order solely because an existing shipment appears to be delayed without first contacting ValTek.

12. Orders Placed With Incorrect Information

If an order has already been dispatched and the customer requests a change to the delivery address, we cannot guarantee that the change will be possible.

Any additional courier charges resulting from a customer-requested address change may be charged to the customer.

13. Click & Collect

If ValTek offers a collection option, orders will only be available for collection once the customer has received confirmation that the order is ready.

Customers may be required to provide proof of purchase and identification when collecting an order.

14. International Shipping

ValTek currently does not offer international shipping, unless specifically agreed with the customer in writing.

International shipping options may be introduced in the future.

15. Shipping and Consumer Rights

Nothing in this Shipping Policy is intended to exclude, restrict or waive any consumer rights provided under applicable South African law, including the Consumer Protection Act 68 of 2008.

Where any provision of this policy conflicts with a mandatory requirement of applicable law, the applicable law will prevail.

16. Contact Us

If you have any questions regarding your delivery or order, please contact ValTek using the contact details provided on our website.

ValTek

South Africa