FAQ

Frequently Asked Questions

What is a 4G LTE dash camera?

A 4G LTE dash camera connects to mobile networks, allowing you to access live and recorded footage remotely via a smartphone app. It also enables GPS tracking and real-time alerts.

Do I need a SIM card to use the camera?

Yes, to use the 4G LTE connectivity features (remote viewing, live streaming, GPS tracking), you will need to insert an active SIM card with a data plan. The camera will still record locally without a SIM.

Is the dash camera compatible with all vehicles?

Our cameras are designed to be universally compatible with most passenger vehicles. They connect to your vehicle's 12V/24V power outlet or can be hardwired for continuous recording.

How do I install the dash camera?

Installation is straightforward — mount the camera on your windscreen using the included adhesive or suction mount, then connect it to your vehicle's power supply. Detailed instructions are included in the box. For hardwiring, we recommend a professional auto-electrician.

Where is footage stored?

Footage is stored on a MicroSD card (sold separately or included depending on the model). It can also be accessed remotely via the companion app when connected via 4G LTE.

What MicroSD card size do I need?

We recommend a Class 10 or UHS-1 MicroSD card. Supported capacities vary by model — please refer to your product's specifications for the maximum supported size.

What warranty do your products carry?

All ValTek products come with a warranty against manufacturing defects. Please refer to our Returns & Refund Policy for full details.

How long does delivery take?

Delivery times depend on your location. Please refer to our Shipping Policy for current estimated delivery timeframes.

How do I contact support?

You can reach us via our Contact page. We aim to respond within 1–2 business days.